All financial institutions are required by US Regulations to collect (and periodically refresh) information relating to the customer.
As a Stripe Express account holder, you may sometimes receive emails from Stripe that indicate you need to update certain information in your account (you may also receive other types of emails from them).
The safest way to handle emails from Stripe is to go directly to your Stripe Account Dashboard yourself. You can do that from within SportLynx. Click here for instructions on how to view your Stripe Dashboard. Once you get to your Stripe Dashboard you will see any required actions called out at the top of your dashboard. It will look something like this:
You can take corrective actions directly from here.
If you do get an email from Stripe, it may look something like this:
In most cases these will be legitimate emails. You can tell by looking at the url that the "Update your information" button takes you to. If the root url is stripe.com, then the email is certainly legitimate.
General Guidelines for Safe Email Handling
Don't open any attachments or click any links from suspicious emails or text messages. If you've already opened an attachment or clicked a suspicious link, contact SportLynx support immediately.
Suspicious or fraudulent emails, text messages, or webpages not from Stripe.com may contain:
- Links to websites that look like Stripe.com, but aren't Stripe.
Note: Legitimate Stripe websites have a dot before "stripe.com" such as http://"something".stripe.com. For example, Stripe emails may have links from email.stripe.com. We'll never send emails with links to an IP address (string of numbers), such as http://123.456.789.123/stripe.com/. If the link takes you to a site that is not a legitimate stripe domain, then it is likely phishing.
- An email asking for an update for information when you don't even have a Stripe account.
Note: Go to your Stripe account directly, launching it from within SportLynx and see if you have any notifications at the top that need your attention. This is the safest way to make sure your account isn't compromised by a phishing attack.
- Requests to update payment information that are not linked to a Stripe account you have.
- Attachments or prompts to install software on your device.
- Typos or grammatical errors.
- Forged email addresses to make it look like the email is coming from Stripe.com.
- If your email client uses Brand Indicators for Message Identification, you'll be able to see the Stripe logo to identify authentic emails from Stripe. To see if your email client supports this feature, check the documentation for your email client.
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